ESD Control Packaging Solutions
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| Protektive Pak® Impregnated Dissipative Corrugated Products |
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| Conductive and Dissipative Foam |
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| Miscellaneous Material Handling Products |
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| Factory Closeouts and Overstocks |
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| Aerial Drawing: A detailed listing of ESD Protektive Packaging requirements per work area |
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| RoHS Compliancy Statement |
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| Class Zero and ESD Control |
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| Scientific Notation Numbers |
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| Benefits of Protektive Pak Impregnated Corrugated vs. Coated Material |
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| How to Measure a Circuit Board; How to Measure a Box |
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| ESD Association Standards |
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| ESD Control Program Periodic Verification |
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Other Desco
Industries Brands |
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PROTEKTIVE PAK
Online Terms & Conditions
The placement of orders by Customer to Protektive Pak will constitute agreement by Customer to the following TERMS AND CONDITIONS.
PRICING: The prices in the Protektive Pak Online Catalog supersede all previous prices and may change without notice. All prices are Net and are subject to the following terms:
ORDERING OPTIONS: You may order online or submit a hard-copy Purchase Order:
1. Online Ordering:
The most accurate and fastest method to process your order is to place it online through our web site. The benefits of ordering online include:
No minimum order amount for online orders
Your order is expedited directly to shipping - No delays because of discrepancies. Online orders are prioritized and will be processed first and we will endeavor to ship in-stock items within 24 hours of the time received. (On average on-line orders are processed and shipped 1 business day faster than paper orders)
Error Free - You place your order correctly the first time - no keying errors on our side.
Use a Purchase Order or Credit Card.
Order can be shipped Prepay & Add or Collect.
Order using real-time pricing and availability on any item - anytime.
Check order status online and access your order history and invoices.
2. Hard Copy Orders:
If you are not able to place your order online, we will accept your hard-copy Purchase Order form via EMAIL service@protektivepak.com or FAX (909) 363-7331. If you do not have a Purchase Order form, just let us know and we will email you one that you can fill out and return back to us.
MINIMUM ORDER: No minimum for Online orders.
SHIPPING CHARGES: Shipments are FOB Factory. Customer is therefore responsible for both shipping charges and damage to goods in transit. Freight charges are based on weight AND volume. NOTE: Request to ship UPS 1st, 2nd, or 3rd day is a method of shipment and does not imply any expediting of order processing by Protektive Pak. Order may ship from multiple FOB points. Orders will normally be shipped UPS Ground and the cost of freight will be added to each invoice unless otherwise specified. Pre paid and added freight charges are estimated for online orders. NOTE: The estimated shipping costs do not necessarily represent the carrier's published rates and may include additional charges levied by the merchant. Items too large or too heavy for UPS delivery are shipped by truck.
MULTIPLE SHIPPING POINTS: Protektive Pak products are manufactured in various locations. Shipping points may vary and may change without prior notice.
INSURING YOUR SHIPMENT: You are responsible for your shipment once it leaves the F.O.B. point. We recommend that you insure all shipments. The cost to insure a UPS shipment is minimal. Call or email customer service for more information. The buyer is responsible for uninsured lost or damaged shipments.
DAMAGE CLAIMS: Protektive Pak will not issue credit, or take responsibility for merchandise lost or damaged by the carrier, unless insurance is requested at the time of order. Such insurance is the responsibility of Customer and will be included with freight cost on the invoice. Customer holds title to the goods once Protektive Pak has delivered them to the carrier, and is therefore responsible for settling all damage or loss claims with carriers. Protektive Pak will assist Customer in any reasonable manner to establish damage claims with common carriers.
SHORT SHIPMENT & PRICING CLAIMS: All claims pertaining to invoices (including short shipments, pricing discrepancies, freight charges, etc.) must be made in writing within 15 days of the invoice date. Claims must include copy of original PO, PO number, invoice number, and invoice date. All claims must be approved by Protektive Pak.
PAYMENT TERMS: Cash-with-order, MasterCard/Visa/ Discover/American Express are accepted. Open accounts are set upon verification of credit. Open account terms are Net 30. Early payment discounts may also be offered to specific customers who have demonstrated their willingness to pay such discounts within specific time limits. This will be offered only on specific invoices, is solely at the discretion of Protektive Pak, and may be withdrawn, if offered, without notice. Checks must be payable through a US bank in US dollars. Payments by wire transfer are subject to a $15 bank service charge.
Bank Information for Payments Via Check
Protektive Pak/Desco Industries Inc.
File 54769
Los Angeles, CA 90074-4769
Checks must be drawn on a US bank in US dollars.
Bank Information for Wire Transfer:
Please contact customer service at service@protektivepak.com or 909-627-2578 for details.
SAME DAY GUARANTEED SHIPMENT SERVICE: Most shipments for online orders will be made within 24 hours of receiving your order for items in stock. If an item is out of stock you will be advised of the anticipated shipping date. If you need guaranteed shipment the same day for product in stock there is a service fee of $10.00.
SATISFACTION GUARANTEED: If you want to return a purchased item for any reason, just contact customer service and receive a Return Material Authorization [RMA] number that must appear on carton and paperwork. Return product along with proof of purchase. Returned items must be defect free and in a re-sellable condition and be returned within 30 days of purchase. No product can be returned or credit issued for products after 30 days of purchase. A credit will be issued that can be used towards the purchase of any Protektive Pak item after deducting a restock charge of 25% of the total ($25 minimum) which will be automatically deducted from each RMA credit issued to cover the handling cost. The restock charge will not apply to defective merchandise.
RETURNED MERCHANDISE: All returns to Protektive Pak must be approved in advance. Call or fax Protektive Pak for an RMA (Returned Merchandise Authorization).
WE GUARANTEE YOU WILL BE SATISFIED WITH OUR PRODUCTS.
We make every effort to see to it that our products are of the highest quality and meet all appropriate recognized industry standards. All statements, technical data, and recommendations contained herein are based upon tests we believe to be reliable. However, the accuracy or completeness thereof is not guaranteed. The proper and correct application of products and data is the responsibility of the user. The following is made in lieu of all warranties, expressed or implied:
Protektive Pak's only obligation shall be to replace such quantity of the product proved to be defective. Protektive Pak shall not be liable for any injury, loss, or damage, direct or consequential, arising out of the use of or the inability to use the product. Before using, users shall determine the suitability of the product for their intended use, and users assume all risk and liability whatsoever in connection therewith.
No statement or recommendation not contained herein shall have any force or effect unless embodied in a written agreement signed by authorized officers of Desco Industries, Inc.
LIMITED WARRANTY: Protektive Pak expressly warrants that for a period of one (1) year from the date of purchase, products will be free of defects in materials (parts) and workmanship (labor). For complete warranty details and other useful information go to: Warranty
For more information about our terms and conditions, please call or Email customer service.
2007-10-01 DESCO INDUSTRIES, INC.
Employee Owned
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